Advancing Service Excellence & Improving Campus Climate
Showcase 2002 on April 3, 2002 brought together 250 members of the campus community to learn from each other about improving both campus climate and service excellence. Important and innovative tools, examples, and initiatives were highlighted in a poster session that featured over 50 displays and eight concurrent sessions. Keynote addresses indicated the importance of service excellence and organizational climate in carrying out the University’s core mission.
Service excellence and campus climate initiatives are essential to sustaining and advancing the excellence of our preeminent institution. UW-Madison is striving to be a community of learners, respecting and supporting each other. And we are striving to carry out our mission of creating, integrating, transferring and applying knowledge in the most effective and efficient ways possible. With the campus strategic plan as a foundation, these initiatives bring those aims to reality.
At the Showcase, Chancellor Wiley challenged participants to learn from the many examples presented and explore ways to adapt and implement them in other units on campus.
have been developed to assist with this process. The Office of Quality Improvement will be collecting and making these case studies available to the campus community.
The Showcase event brings together staff, faculty, and students from across campus to discuss and recognize the efforts of campus offices and departments to improve processes that impact service, working and learning on campus. Planning for Showcase 2003, tentatively scheduled for April 2003, is currently underway with the intention of expanding the number of program offerings and participants.
We Need Excellence Beyond the Classroom by Brent D. Ruben, Ph.D., Professor of Communication, and Executive Director of the Center for Organizational Development and Leadership, Rutgers University
The second UW-Madison Showcase was held on April 18, 2001 and entitled, "Is There a Better Way? Accelerated Improvement and e-Transformation." The theme combined accelerated improvement with web-based and electronic solutions. During the half-day event, 25 campus units demonstrated their success in improving their processes. Featured projects included:
"Is There a Better Way?
Accelerated Improvement - A Showcase on Improving Work Processes"
The first UW-Madison Showcase was held on May 5, 2000 and entitled, "Is There a Better Way? Accelerated Improvement - A Showcase on Improving Work Processes." The half-day Showcase introduced 50 participants to the concept of Accelerated Improvement, based on the work on Ian Hau, a UW-Madison doctoral recipient who "improved the improvement process" for several universities. Featured projects included: