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Quality Improvement - UW-Madison

University of Wisconsin-Madison

Our Staff

If you are interested in requesting assistance from the Office of Quality Improvement, please contact us at 262-6843. We also invite you to e-mail your ideas, questions and comments to: quality@oqi.wisc.edu.

Staff Directory

Maury Cotter, Director at Office of Quality Improvement, UW Madison

Cotter, Maury

Director
193 Bascom Hall
608-262-9313
mcotter@wisc.edu

Maury Cotter is Director of the Office of Quality Improvement and an alumna of UW-Madison. She coordinates the development and implementation of the campus-wide strategic plan working with the chancellor, provost, deans, and groups across campus. Maury and OQI staff facilitate initiatives across campus, which include strategic planning, process improvement, transforming curriculum, restructuring programs and departments, developing effective departments, and improving administrative services. Maury is also active on a national level. She is President of the NCCI - the National Consortium for Continuous Improvement in Higher Education: www.ncci-cu.org. She coordinated the national Total Quality Forum - collaboration between higher education and major U.S. corporations and served on the implementation committee for the Kellogg Commission on the Future of State and Land-Grant Universities, and the Operating Committee of the Juran Center for Leadership in Quality. Maury speaks internationally and has authored books and articles on planning and improvement in education.

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Elizabeth Fadell

Fadell, Elizabeth

Consultant
199 Bascom Hall
608-288-1050
fadell@wisc.edu

Elizabeth joined the OQI staff in September 2010 with over 20 years experience working with organizations and individuals focused on leadership, innovation, strategy development and service quality improvement.  As a consultant, thinking partner, facilitator and educator, she provides academic and administrative units at the UW a developmental approach that incorporates strategic planning, whole systems thinking, dialogue, organization design, team development, and breakthrough improvement. She is committed to the process of integrating personal discovery with organizational development.  Elizabeth also teaches in the Fully Prepared to Lead program on campus.

Elizabeth holds a Bachelor of Arts degree in Mathematics and Philosophy and a Master of Science degree in Social Work with an emphasis in Business Management from the University of Wisconsin-Madison.

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Darin Harris, Consultant at Office of Quality Improvement, UW-Madison

Harris, Darin

Consultant
197 Bascom Hall
608-262-1289
djharris@wisc.edu

Darin Harris works as a consultant and facilitator at OQI delivering services in strategic planning, meeting management, project management, and process improvement. Since joining OQI in 2004, he has worked with dozens of academic departments and administrative units to achieve optimum results. He approaches each organization from a systems perspective, taking into account how processes, people, and content interrelate. Darin emphasizes practical, concrete methods of implementation and change so that great ideas can be turned into sustained action. In 2007, he teamed with FacilitatorU to create a comprehensive, week-long facilitator certification program that has drawn participants from across the US and Canada. Before coming to OQI, Darin spent 10 years as a policy facilitator, conflict resolution specialist, and organizational consultant for the Wisconsin Department of Natural Resources. He is an alumnus of UW-Madison and enjoys exploring Madison's rich community with his wife and two children.

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Bruce Harville, Consultant, Office of Quality Improvement UW-Madison

Harville, Bruce

Consultant
194 Bascom Hall
608-262-9261
beharville@wisc.edu

Bruce Harville is an Internal Consultant in the Office of Quality Improvement. He works with academic and administrative units throughout the University, assisting them with strategic planning, process design and improvement, and team facilitation.

Bruce joined OQI in January, 2010, bringing 16 years of experience with an international accounting and consulting firm where he led projects for clients in both the manufacturing and service sectors, including higher education, state government and not-for-profits. Bruce has also been an IT manager for a manufacturing company and an auditor with a Big Four accounting firm. He earned a Bachelor of Music degree from UW-Madison, an MBA from Northwestern, and is a CPA.

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Kathy Luker, Consultant at Office of Quality Improvement, UW-Madison

Luker, Kathy

Consultant
192 Bascom Hall
608-265-3761
kwluker@wisc.edu

Kathy Luker is a Consultant in the Office of Quality Improvement and in that role helps people on campus access and use data to augment their planning and improvement efforts. From OQI she manages and coordinates the work of the UW-Madison Query Library Project and the UW-System Business Intelligence Core Team which advances access to data on campus and throughout the UW-System. Prior to joining OQI she served as the Associate Project Manager for the Integrated Student Information System (ISIS) project where she represented UW-Madison schools and colleges. Over her academic administrative career she developed a number of information-based systems for use in course planning, academic advising, and student retention.

Prior to coming to Madison, she was an administrator in the College of Science and Engineering at the University of Minnesota-Duluth. Programs she developed at UM-Duluth received the 1990 Retention Excellence Award (Noel/Levitz National Center for Student Retention) and the NACADA Outstanding Institutional Advising Program Award. She holds a doctorate in Zoology from the University of California, Berkeley and is a graduate of the University of Minnesota.

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Kathleen Paris, Consultant, Distinguished, Emerita at Office of Quality Improvement, UW-Madison

Paris, Kathleen

Consultant, Distinguished, Emerita
608-262-6843
kaparis@wisc.edu

Kathleen A. Paris is a consultant emeritus for the UW-Madison Office of Quality Improvement. During the ten years she served as a consultant for OQI, she provided strategic planning consultation and facilitation to over 100 academic departments, administrative units, and cross-campus efforts.

Prior to joining the OQI staff, she provided consultation and facilitation for strategic planning at educational institutions throughout the country and in Guam and the Virgin Islands. She holds a Ph.D. in Educational Administration from UW-Madison, and has served as a senior lecturer on the Madison campus and as adjunct faculty for Cardinal Stritch University. Paris is the author of several books and numerous articles. She received the distinguished prefix in 2002.

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Nancy Thayer-Hart, Consultant and Coordinator for Consulting Services at Office of Quality Improvement, UW-Madison

Thayer-Hart, Nancy

Consultant and Coordinator for Consulting Services
195 Bascom Hall
608-263-6856
nthayerhart@wisc.edu

Nancy Thayer-Hart is an Internal Consultant and Coordinator for Consulting Services in the Office of Quality Improvement. As a consultant and facilitator, she helps academic and administrative units develop their strategic plans, improve their functions and services, and restructure their organizations - all with the aim of enabling them to carry out their missions effectively and efficiently. Nancy is also responsible for coordinating OQI's flow of projects and services.

Nancy came to UW-Madison in 2003 after more than sixteen years as a manager and consultant in the private sector, where she specialized in customer service, process improvement, and selecting and implementing information systems. Nancy holds a master's degree in systems management from the University of Southern California and is a graduate of the University of Minnesota. In 2008, she earned a Green Belt Certification in Six Sigma from the Wisconsin School of Business at UW-Madison.

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George Watson, Consultant at Office of Quality Improvement, UW-Madison

Watson, George

Consultant
194 Bascom Hall
608-265-5122
gwatson@wisc.edu

George Watson is an Internal Consultant in the Office of Quality Improvement. His roles include process improvement consulting and training focusing on strategic planning, project management, and improving the effectiveness and efficiency of campus services and programs.

George's prior experience includes a variety of management, instructional, and consulting roles in education, human resources and information technology. He holds a doctorate in Human Resource Education, a master's in Business Systems, and is certified as a Project Management Professional. George and his wife (Sunny) lived in Alaska for 16 years, so he has a number of "Alaskan Stories" to share. An avid bicyclist, George looks forward to his bicycle commute as a great way to start and end his day.

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Ann Zanzig, Consultant at Office of Quality Improvement, UW-Madison

Zanzig, Ann

Consultant, Emerita
199 Bascom Hall
608-278-1288
aezanzig@wisc.edu

Ann Zanzig is a retired, Emeritus Consultant for the Office of Quality Improvement and also President of AZ Consultants, LLC. Ann specializes in strategic planning, meeting facilitation, leadership development, principles and tools of process improvement and redesign. Ann has extensive experience in human resource issues, including analysis and design of roles and responsibilities, alignment with functions and core values, and resolving workplace climate or culture issues.

Ann has a Master's Degree in Education and Student Personnel from the University of Wisconsin-Oshkosh, and a Bachelor's degree from UW-Steven's Point. She spent 25 years in higher education administration as Dean of Students at Edgewood College (Madison, WI) and Director of Student Orientation Programs at UW-Madison. She has worked with not-for-profit organizations, school systems, governing boards, hospitals, state agencies, and businesses.

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